Privacy Policy
Effective Date: June 10, 2026
Splendor ("Splendor," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services (collectively, the "Services").
Information We Collect
We gather information through multiple channels to provide and improve our Services:
- User-provided information: Name, email address, organization, password, and other details you provide when creating an account or contacting us.
- Customer data: Data you ingest into the Splendor platform for indexing, search, and retrieval purposes. This may include logs, documents, messages, tickets, and other structured or unstructured data.
- Automatic collection: IP addresses, browser information, device identifiers, geographic location, and usage data when you access our Services.
- Cookies and tracking technologies: Small files stored on your device to recognize you and improve your experience.
How We Use Your Information
We process your information to:
- Provide, maintain, and improve our data indexing, search, and retrieval Services
- Index and store your data in object storage for search and query purposes
- Enable full-text, semantic, and SQL-based queries across your datasets
- Respond to your inquiries and provide customer support
- Send operational communications and service updates
- Analyze usage patterns to enhance our platform
- Comply with legal obligations and protect our rights
Data Isolation and Tenancy
Splendor is multi-tenant by design. Your data is logically isolated from other customers at the tenant and dataset level. Searches, exports, and queries are scoped to your tenant and cannot access another customer's data. We do not commingle customer data across tenants.
Information Sharing
We may share your information with:
- Service providers: Third parties that help us operate our business, including cloud infrastructure, analytics, and customer support providers.
- Legal authorities: When required by law, court order, or to protect our rights and safety.
- Business transfers: In connection with a merger, acquisition, or sale of assets.
We never share your ingested data or query results with third parties without your explicit consent.
Data Security
We implement physical, technical, and administrative safeguards designed to protect your information. Your data is encrypted at rest and in transit. We retain your information only as long as necessary to fulfill the purposes described in this policy or as required by law.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Request deletion of all ingested data from our platform
- Receive your data in a portable format
To exercise these rights, contact us at legal@withsplendor.com.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new effective date.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Splendor
Email: legal@withsplendor.com